Returns & Terms Conditions

Terms and Conditions / Refund Policy Heart 2 Art Workshops Pty Ltd Effective Date: [Insert Effective Date]

1. Introduction

Welcome to Heart 2 Art Workshops Pty Ltd ("we," "our," "us"). By booking or participating in our workshops, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. Booking and Payments

2.1 Bookings

  • Bookings can be made online, via phone, or email. Spaces are limited and allocated on a first-come, first-served basis.

  • Full payment is required at the time of booking to secure your spot.

2.2 Payment Methods

  • We accept payment via credit card, debit card, and other methods specified on our website.

2.3 Confirmation

  • You will receive a confirmation email upon successful booking. Please check all details and contact us immediately if there are any errors.

3. Cancellations and Refunds

3.1 Cancellations by You

  • Cancellations made more than 7 days prior to the workshop date will receive a full refund.

  • Cancellations made within 7 days but more than 48 hours before the workshop date will receive a 50% refund.

  • Cancellations made less than 48 hours before the workshop date are non-refundable.

3.2 Cancellations by Us

  • If we cancel a workshop due to unforeseen circumstances, you will be offered the choice of a full refund or rescheduling to a future workshop date.

3.3 No-Show Policy

  • No refunds or credits will be issued for non-attendance.

4. Workshop Participation

4.1 Age Requirements

  • Participants must meet the minimum age requirements specified for each workshop. Parental or guardian consent is required for minors.

4.2 Health and Safety

  • You must inform us of any medical conditions, allergies, or special requirements at the time of booking.

  • Participants are responsible for following all safety instructions provided by our staff.

4.3 Materials and Equipment

  • All materials and equipment necessary for the workshop will be provided unless stated otherwise.

  • Participants are liable for any damage caused to workshop equipment due to misuse or negligence.

5. Intellectual Property

5.1 Workshop Content

  • All content, designs, and materials provided during our workshops are the intellectual property of Heart 2 Art Workshops Pty Ltd.

  • You may not reproduce, distribute, or use our intellectual property for commercial purposes without our prior written consent.

6. Limitation of Liability

6.1 General

  • To the extent permitted by law, we are not liable for any loss, damage, or injury arising from participation in our workshops, except where caused by our negligence.

6.2 Personal Belongings

  • Participants are responsible for the security of their personal belongings during the workshop. We accept no liability for lost or stolen items.

7. Changes to Workshops

We reserve the right to modify the date, time, location, or content of a workshop if necessary. In such cases, we will provide as much notice as possible and offer alternative arrangements or a refund.

8. Privacy

Your personal information is collected, used, and stored in accordance with our Privacy Policy. By booking a workshop, you consent to the terms of our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in [Insert Location].

10. Contact Us

If you have any questions about these Terms and Conditions or our Refund Policy, please contact us:

Heart 2 Art Workshops Pty Ltd
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Postal Address: [Insert Postal Address]

By booking a workshop with Heart 2 Art Workshops Pty Ltd, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Privacy Policy
Heart 2 Art Workshops Pty Ltd
Effective Date: [Insert Effective Date]

Introduction

Heart 2 Art Workshops Pty Ltd ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal data in compliance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services effectively. The types of information we may collect include:

  • Contact Information: Name, email address, phone number, and postal address.

  • Payment Information: Credit/debit card details and billing information.

  • Demographic Information: Date of birth, gender, and preferences.

  • Workshop Participation: Information related to your registration and attendance at our workshops.

  • Communication Records: Correspondence between you and Heart 2 Art Workshops.

We collect this information directly from you through registration forms, emails, phone conversations, or when you visit our website.

2. Use of Personal Information

We use the personal information we collect to:

  • Provide and manage our workshops and services.

  • Process payments and issue receipts.

  • Communicate with you about your registration, upcoming events, and other updates.

  • Improve our services and tailor them to your preferences.

  • Comply with legal and regulatory obligations.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information:

  • To service providers who assist us in operating our business, such as payment processors, email service providers, and IT support.

  • If required by law or regulatory authorities.

  • With your explicit consent.

We take steps to ensure that any third parties who handle your information comply with strict confidentiality and security standards.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, or disclosure. These measures include:

  • Secure data storage systems.

  • Use of encryption technologies where appropriate.

  • Regular review of our security practices.

However, no method of electronic transmission or storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated. To make such a request, please contact us using the details provided below.

6. Cookies and Website Data

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about your usage. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will be available on our website, and we encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Heart 2 Art Workshops Pty Ltd
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Postal Address: [Insert Postal Address]

We will respond to your inquiries promptly and work to resolve any issues to your satisfaction.

Acknowledgment and Consent

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described.

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